Ferramentas para a implantação da digitalização na servitização das manufaturas

Autores

DOI:

https://doi.org/10.7769/gesec.v14i11.2683

Palavras-chave:

Transformação Digital, Inovação, Digitização, Indústria 4.0

Resumo

Servitização, um conceito que envolve a transição de empresas de manufatura tradicionais para a oferta de serviços de valor agregado, tem surgido como uma estratégia promissora na era da Indústria 4.0. No entanto, a implementação efetiva da digitalização na servitização requer a adoção de ferramentas tecnológicas facilitadoras. Neste artigo, analisaremos as principais ferramentas digitais disponíveis para facilitar a implementação da servitização na Indústria 4.0, identificando sua aplicabilidade e benefícios. Foi realizada uma revisão sistemática da literatura utilizando as palavras-chave "servitization", "servitisation", "digital servitization", "digital servitisation" e "industry 4.0" nas bases de dados da Web of Science e Scopus. A pesquisa resultou em 17 artigos selecionados e analisados. Os resultados revelam que as principais ferramentas tecnológicas utilizadas como facilitadoras da servitização digital são IoT (Internet das Coisas), IA (Inteligência Artificial) e Big Data. Este artigo contribui para a análise das ferramentas facilitadoras adequadas para a digitalização da servitização, fornecendo insights para as empresas que desejam aproveitar os benefícios dessa abordagem inovadora. Ao utilizar essas ferramentas digitais, as empresas podem aprimorar sua oferta de serviços, melhorar a experiência do cliente e obter uma vantagem competitiva no cenário em constante evolução da Indústria 4.0. Os resultados deste estudo servem como um recurso para as organizações que buscam a implementação da servitização no contexto da transformação digital.

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Publicado

2023-11-14

Como Citar

de Antônio, M. J. P., da Silva , M. T., Facin, A. L. F., & Gonçalves, R. F. (2023). Ferramentas para a implantação da digitalização na servitização das manufaturas. Revista De Gestão E Secretariado, 14(11), 19734–19752. https://doi.org/10.7769/gesec.v14i11.2683