Quality management and sustainability in logistics service providers: case study in brazilian company

Carolina de Oliveira Junqueira; Marcia Mazzeo Grande

doi:10.7769/gesec.v14i3.1756

Autores

Carolina de Oliveira Junqueira
Marcia Mazzeo Grande https://orcid.org/0000-0002-2078-0572

DOI:

https://doi.org/10.7769/gesec.v14i3.1756

Palavras-chave:

Logistic Service Providers, Quality Management, Logistic Operators, Sustainability, Sustainability Assessment Model

Resumo

Logistics operators have become important agents in supply chains, due to the current trend of outsourcing logistical activities by companies. In this way, the level of quality of the services provided is an important aspect for the competitiveness of companies. In addition, the sustainability aspect has become relevant, given the environmental impact caused by logistics activities. Studies have shown that there are points of convergence between quality management approaches and sustainable practices. The objective of this work was to analyze aspects of quality management and sustainability in Brazilian logistics operators, from the perspective of the company contracting these services. To this end, a case study was conducted at a large company that outsources its logistics activities. The five main logistics operators providing services to the company were considered. The analysis was carried out on the basis of a model that integrates sustainability and quality management criteria. Quality assets, processes and dimensions were considered. It was found that the contracted logistics operators have a wide portfolio of services offered, quality assets and well-defined processes. However, sustainability practices are still in their infancy.

Downloads

Não há dados estatísticos.

Referências

BRAZILIAN ASSOCIATION OF LOGISTICAL OPERATORS (ABOL). Logistics operator: history, definition and importance for the Brazilian economy. Institutional Presentation, v. 10, p. 1-61, 2018.

BRAZILIAN ASSOCIATION OF LOGISTICAL OPERATORS (ABOL). Industry landscape, industry context and international benchmarks. KPMG, v. 1, p. 12-73, 2015.

CLEVELAND, G., SCHROEDER, R.G., ANDERSON, J.C. A theory of production competence. Decision Sciences, v. 20, para. 4, p. 655-668, 1989 DOI: https://doi.org/10.1111/j.1540-5915.1989.tb01410.x

DADASHPOUR, I; BOZORGI-AMIRI, A. Evaluation and Ranking of Sustainable Third-party Logistics Providers using the DAnalytic Hierarchy Process. International Journal of Engineering (IJE),v. 33, para. 11, p. 2233-2244, 2020 DOI: https://doi.org/10.5829/ije.2020.33.11b.15

FITZSIMMONS, J.A., FITZSIMMONS, M.J. Service Administration: Operations, Strategy and Information Technology. 4.ed. Porto Alegre: Bookman 2014.

GAVRONSKI, I. Sustainable operations strategy: production, supplies, logistics and engineering aligned with corporate sustainability. Doctoral thesis. UFRS. Porto Alegre, 2009.

GUPTA, A.; SINGH, R.; SURI, P. K. Sustainable service quality management by logistics service providers: an Indian perspective. Global Business Review, v. 19, para. 3, p. 1-21, 2018. DOI: https://doi.org/10.1177/0972150918758098

GUPTA, H. Integration of quality and innovation practices for global sustainability: an empirical study of indian SMEs. Global Business Review, v. 18, par. 210-225, 2017 DOI: https://doi.org/10.1177/0972150916666969

LAKATOS, E. M.; MARCONI, M. A. Research techniques. 3.ed Atlas, 1996.

MAGETO, J. Current and Future Trends of Information Technology and Sustainability in Logistics Outsourcing Sustainability, v. 14, No 13, p. 7641, 2022 DOI: https://doi.org/10.3390/su14137641 DOI: https://doi.org/10.3390/su14137641

NGUYEN, M. H.; PHAN, A. C.; MATSUI, Y. Contribution of quality management practices to sustainability performance of Vietnamese firms. Sustainability, v. 10, No 375, p. 1-31, 2018. DOI: https://doi.org/10.3390/su10020375

PENHA, M.; PASCHOALIN FILHO, J. A.; DE FARIA, A. C. Implementation of green IT practices in the Post and Archives sector of the Administrative Support Department of the Military Police of the State of São Paulo. Management and Secretariat Magazine, [S. l.], v. 9, par. 156-181, 2018 DOI: 10.7769/gesec.v9i1.682. Available at: https://www.revistagesec.org.br/secretariado/article/view/682. Accessed: 02 Jan. 2023. DOI: https://doi.org/10.7769/gesec.v9i1.682

SANTOS, J. Reverse logistics as a tool for sustainability: a study on the importance of recycling cooperatives in the management of municipal solid waste. Reune, v. 17(2), p. 81-96, 2012

SINK, H. L.; LANGLEY Jr., C. J.; GIBSON, B. J. Buyer observations of the US third-party logistics services. Journal of Business Logistics, v. 18(2), p. 163-189.

SOUZA, J.B.; SACOMANO, J.B.; KYRILLOS, S.L. Business sustainability and organizational culture from the perspective of intra-organizational relations. In: International Workshop Advances in Cleaner Production, 6., 2017. São Paulo. Anais [...] São Paulo, 2017, p. 1-9. Available at: http://www.advancesincleanerproduction.net/sixth/files/sessoes/6B/6/souza_jb_et_al_academic.pdf. Accessed: June 2019.

TAN, A.W. K. et al. State of third party logistics providers in China. Industrial Management & Data Systems, v. 114, par. 9, p. 1322-1343, 2014 DOI: https://doi.org/10.1108/IMDS-06-2014-0179

WILDING, R.; JURY, R. Customer perceptions on logistics outsourcing in the European consumer goods industry. International Journal of Physical Distribution Logistics Management, v. 34, para. 8, p. 28-48, 2004 DOI: https://doi.org/10.1108/09600030410557767

YIN, R.K. Case Study: Planning and Methods. 5.ed. Porto Alegre: Bookman, 2015.

ZAMCOPÉ, F. C. et al. Model for assessing the performance of logistics operators: a case study in the textile industry. Management & Production [online]. 2010, v. 17, no. 4, pp. 693-705. Available at: https://doi.org/10.1590/S0104-530X2010000400005>.